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They will fix the laptop at NO COST, and replace the external WiFi card. With that, she sent me an email with my case number, and stated she was sending me a RMA box and shipping label (overnight) to return my laptop to HP. I was transferred to a US Case Manager and explained the issue and how it is a known issue since June 2014 and HP continues to put faulty WiFi adapters into their products. I called the HP corporate office this morning (65) after HP's customer service wanted to charge me to attempt to fix it.even though my computer is less than a year old! There is a 10 page thread on this HP Forum of people having the same issues! There is a known issue regarding the Realtek RTL8188EE 802.11bgn WiFi Adapter that HP is putting into their notebook computers.Īs a matter of fact, it has been a well know issue since June 2014! I finally had enough! After months of problems, having my cable company come out and do diagnostics on my router, having Microsoft take remote control of my computer and spending 5 hours trying to make the drivers work, and after going out and spending $50 on a Netgear EXTERNAL WiFi adapter, I found only one cause.the external WiFi adapter is FAULTY. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.To all experiencing the same problem - go to the HP support site, update BIOS to the newest version published (if you are not automatically notified of new updates), update wi-fi adapter driver to the newest version. I would rather say it was some kind of software conflict (new wi-fi adapter driver - old version of BIOS?). it was not hadware problem related to wi-fi adapter. After completeng installation and restarting laptop wi-fi suddenly started working? Since then I have been using wi-fi connection again as I used to do it before the problem started. OK, I will update BIOS and then have my laptop repaired - that was my idea. Then, it was last week, I received the message through HP Support Assistant that there was an HP update (no Windows update) - update issued by HP for specific devices. Problem solved! How? Since my initial post I have been using LAN internet connection, not being in the hurry to have my laptop repaired.
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Thank you for your understanding and cooperation, What can I expect down the road and if there is anything else I could do to fix the problem if the problem is related to drivers issue? Or everything up to now points to adapter hardware fail?Įthernet connection works fine all the time, with no problem. I am in Europe at the moment, in Czech Republic, speaking English among the people speaking mainly Czech language only - it would be a bit hard to find HP authorized service and communicate the problem. The Realtek RTL 8723BE 802.11 bgn Wi-Fi Adapter adapter is experiencing driver or hardware related problem"Īfter all, I suspect that wi-fi adapter failed - it looks to me more like hardware problem than a software/driver issue. I turned HP Support Assistant and did HP Network Check. The yellow triangle momentarily dissapeared but I couldn't establish wi-fi connection and it appeared again. I updated driver to newest version I found on the net - version 2023.54.331.2017 dated. Ok, I accessed Device Manager and checked the status of the Realtek RTL8723BE Wi-Fi adapter - there was a yellow triangle on its icon. "The Realtek RTL 8723BE 802.11 bgn Wi-Fi Adapter adapter is experiencing driver or hardware related problem". Then I turned Windows Network Diagnostics on and at the end received the message: Nothing changed, the same problem was here. With no time to go further into investigating the problem I restored my system to the last restore point when it was functioning properly. No problem, I restarted the notebook with hope that it will solve the problem. OK, no problem, suspecting the error in my router I restarted the router. Suddenly, with no obvious reason, when I was answering some mails internet connection was cut out.
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I started my regular work this morning, turned my laptop (HP 250 G4, Windows 10 64-bit) and accessed the internet through wi-fi.